apple

Hey Canada, You Think Your iPhone Deal Sucks?

I feel a bit sorry at the moment, watching Mark Rushworth squirm on Campbell Live trying to defend an indefensible position. Unfortunately, I can only hear the phrase “our plans provide great value” so often before I switch off.

For those new to the game, iPhone 3G is a new device produced by Apple. It’s a second generation product but it’s the first time that Kiwis will be able to get their hands on it fully supported by a telco. In NZ, that telco is Vodafone. The offending plans are here. A run-down on other countries far more reasonable plans are here. Sweaty geek outrage can be found here.

Obviously, Vodafone have the freedom to take their iPhone resale privilege wherever they like, although it seems that Apple did not look to kindly on providers who upset their customers over the much drooled-over device. So in this instance, if the Herald “Your Views” section is to be believed, Vodafone has used their freedom to walk off a cliff and spell the end of their business (Isn’t the crowd a fickle beast? Hard right when it suits them, socialist comrades when it’s something they want, plain frothing insanity the rest of the time).
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TechTidBit: Avoid MagnumMac

photo credit: teknopata

I recently had the misfortune of dealing with MagnumMac to process a warranty battery replacement for my Mac Book Pro. Needless to say that they are dragging the normally good name of Apple Customer Care through the mud with their penny-pinching and cagey, neglectful attitudes.

I won’t go all the way into it but I went to see them for a battery issue with a machine that is still under warranty, they sent me home with the battery-less laptop shell and a foul taste in my mouth for having talked to them. The support agent, when questioned, indicated that it was Apple’s global policy that a return is not issued until the faulty part is shipped and delivered. Sounded like honk to me considering Apple’s stunning record of Customer Care worldwide and a quick call to the Apple Support call center confirmed this, this was a Renaissance/MagnumMac policy and not Apple.

I called the MM branch back and spoke to another muppet who went to the full extent to patronise me (“One week without a battery is not the end of the world”) before bestowing the wisdom: “If you really need another battery for this week, then you should purchase a new one”. Which I did. And it arrived first thing this morning. But not from them.

I made a few calls and escalations to both Apple Support (in Australia) and Renassance/MagnumMac but I don’t expect to hear back from either, however Apple Support indicated they’ve been hearing about these sorts of complaints with MM fairly often. In the meantime, if you need help, support or want to purchase any Apple product, do yourself a favour go through the Apple Online Store or another one of their Service Providers and avoid MagnumMac and their parent company Renaissance completely.

TechTidBit: Mac Buying Tips

Like the look of the new MacBook Air? Pondering buying the new MacBook Pro’s that are rumored to be released at Apple’s event coming up late Feb? Or are you just looking to make the switch like everyone else?

We all know Apple’s products come at a price premium, so here are a few tips to make the most of your hard earned money

• Don’t pay the “Mac Black Tax”
  If you’re buying a MacBook, the difference between the mid-range and the top-of-the-line model is +40gb HDD space, a black finish and about $300. Considering Apple will upgrade your HDD to 160gb on the mid-level model for a mere $125, $175 is a lot of cash to pay for a colour!
• Don’t pay Apple for RAM upgrades
  Most people want to upgrade their RAM. MacOS X loves RAM and RAM is cheap – unless you buy it from Apple that is. Upgrading from 1GB of RAM to 4GB of RAM on the vanilla MacBook will cost you $1420 from Apple. If you buy RAM from almost anywhere else, you’ll pay about $80 per DIMM (of which you’ll need 2 for the MacBook) for a saving of still over $1000. Note: You can install RAM by yourself, quite a simple procedure, without voiding your factory warranty or AppleCare. If you send it off for repair they’ll take it out and ship it back to you when they return the system.
• Don’t pay Apple for HDD upgrades
  A few systems allow for user-upgradable HDD’s. You can easily save $100-200 by upgrading your own system with store-bought parts instead of paying Apple’s premium.
• Buy AppleCare for laptops
  Worth every penny for laptops with very few user-serviceable parts in it. And you’ll bet that trying to get your Mac repaired out of warrenty will cost you a bundle with Apple’s proprietary hardware! This is a fairly decent rule for all Laptops – not just Apple since you’d be out of luck trying to get a lot of the components replace 3rd party – especially in NZ!
• Don’t buy anything straight before a refresh
  Although Apple don’t usually let on when they’re about to refresh a product line with updated hardware, it’s usually fairly easy to predict. MacRumors Buyers Guide can help with the timing and have hints on when it’s a good time to buy.

Any more tips, leave ‘em in the comments!