photo credit: teknopata

I recently had the misfortune of dealing with MagnumMac to process a warranty battery replacement for my Mac Book Pro. Needless to say that they are dragging the normally good name of Apple Customer Care through the mud with their penny-pinching and cagey, neglectful attitudes.

I won’t go all the way into it but I went to see them for a battery issue with a machine that is still under warranty, they sent me home with the battery-less laptop shell and a foul taste in my mouth for having talked to them. The support agent, when questioned, indicated that it was Apple’s global policy that a return is not issued until the faulty part is shipped and delivered. Sounded like honk to me considering Apple’s stunning record of Customer Care worldwide and a quick call to the Apple Support call center confirmed this, this was a Renaissance/MagnumMac policy and not Apple.

I called the MM branch back and spoke to another muppet who went to the full extent to patronise me (“One week without a battery is not the end of the world”) before bestowing the wisdom: “If you really need another battery for this week, then you should purchase a new one”. Which I did. And it arrived first thing this morning. But not from them.

I made a few calls and escalations to both Apple Support (in Australia) and Renassance/MagnumMac but I don’t expect to hear back from either, however Apple Support indicated they’ve been hearing about these sorts of complaints with MM fairly often. In the meantime, if you need help, support or want to purchase any Apple product, do yourself a favour go through the Apple Online Store or another one of their Service Providers and avoid MagnumMac and their parent company Renaissance completely.